Meijer has 10 positions!
I took this straight from there website. click below to apply!
Meijer - Homebased Customer Service Representative - 10 positions
This position is a part-time, year-round role, working as a customer service representative answering calls for an employer's 24-hour/toll-free phone line.
- Commit to work at least 27-30 hours per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
- Maintain a minimum productivity standard of 70-80 calls per hour.
- Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
- Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.
Personal Requirements
- High School diploma or equivalent
- Speak English fluently enough to be clearly understood over the telephone
- Read / write English well enough to take manual/written orders
- Type accurately at a minimum speed of 20 words per minute
- Document prior work experience including a minimum of six months of customer service or related experience
- Possess proficient computer skills to navigate and multitask in multiple applications
- Demonstrate competence in operating a PC, and using software such as Microsoft Office (Candidates will be provided extensive training on job-specific software)
- Communicate effectively with customers
- Meet all accuracy standards and service observation (quality monitoring of calls)
- Meet established attendance/adherence standards
- Pass regularly scheduled knowledge testing
- Pass a background investigation that includes:
- Criminal investigation
- Credit investigation
Pluses
- Bilingual Spanish-English skills
Equipment and Home Office Requirements
- Computer with Vista or Windows XP Home or Professional edition
- 2.0 GHz Processor speed
- 512 MB RAM
- 20 GB of free hard drive space
- 17" monitor (21" monitor preferred)
- Standard Mouse and Keyboard
- 24X CD/DVD player (some systems include "burners")
- High-speed Internet connection via DSL or Cable or FiOS (minimum of 1.5 MHz download speed and 384K upload speed- this can be verified by contacting your Internet Service Provider)
- High-speed Internet connection via DSL or Cable
- Microsoft Internet Explorer must be installed to access the web
- Microsoft Office to include Word, Outlook and Access
- Anti-Virus software - Installed and updated regularly
- Corded Telephone and corded headset with mute capability
- Telephone line dedicated to work during your shift hours
- Quiet work area in your home
- No eating/drinking while on the telephone with a customer
