Meijer has 10 positions!


I took this straight from there website. click below to apply!

Meijer - Homebased Customer Service Representative - 10 positions

NTI Job Code: CS-08-03

This position is a part-time, year-round role, working as a customer service representative answering calls for an employer's 24-hour/toll-free phone line.

  • Commit to work at least 27-30 hours per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
  • Maintain a minimum productivity standard of 70-80 calls per hour.
  • Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
  • Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.

Personal Requirements

  • High School diploma or equivalent
  • Speak English fluently enough to be clearly understood over the telephone
  • Read / write English well enough to take manual/written orders
  • Type accurately at a minimum speed of 20 words per minute
  • Document prior work experience including a minimum of six months of customer service or related experience
  • Possess proficient computer skills to navigate and multitask in multiple applications
  • Demonstrate competence in operating a PC, and using software such as Microsoft Office (Candidates will be provided extensive training on job-specific software)
  • Communicate effectively with customers
  • Meet all accuracy standards and service observation (quality monitoring of calls)
  • Meet established attendance/adherence standards
  • Pass regularly scheduled knowledge testing
  • Pass a background investigation that includes:
    • Criminal investigation
    • Credit investigation

Pluses

  • Bilingual Spanish-English skills

Equipment and Home Office Requirements

  • Computer with Vista or Windows XP Home or Professional edition
  • 2.0 GHz Processor speed
  • 512 MB RAM
  • 20 GB of free hard drive space
  • 17" monitor (21" monitor preferred)
  • Standard Mouse and Keyboard
  • 24X CD/DVD player (some systems include "burners")
  • High-speed Internet connection via DSL or Cable or FiOS (minimum of 1.5 MHz download speed and 384K upload speed- this can be verified by contacting your Internet Service Provider)
  • High-speed Internet connection via DSL or Cable
  • Microsoft Internet Explorer must be installed to access the web
  • Microsoft Office to include Word, Outlook and Access
  • Anti-Virus software - Installed and updated regularly
  • Corded Telephone and corded headset with mute capability
  • Telephone line dedicated to work during your shift hours
  • Quiet work area in your home
  • No eating/drinking while on the telephone with a customer

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