Assembla customer support

Job: Assembla customer support, community management, and inside sales




The Job:

Assembla.com, a fast growing online service for software teams, is seeking a customer service representative to handle inquiries, relations with the online community, and related sales leads.

Summarize the opportunity. Why is this a good team, project and role?
  • Read and answer customer emails
  • Handle customer phone calls and respond directly, or find the correct person to provide service.
  • Definine and test improvements to the product to respond to customer issues.
  • Handle customer requests for subscription packages and installed packages. Close sales and earn commissions.
Requirements: skills, experience, and availability
  • Detail oriented
  • Good communicator with writing skills
  • Good understanding of computer software
  • Good written and spoken English
  • Experience with software development will be helpful
Compensation, terms, and duration of job

Competitive hourly base compensation with possible commissions.

How should the candidate respond? What information is required? What is the trial task or qualifying process?

Apply online with the link above. Please submit your resume, your desired hourly compensation, a date when you can be available for a part-time trial, and a date when you can be available for full-time work.

Hours needed:
Minimum hours per week: 20
Maximum hours per week: 50

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